Refunds & Cancellation Policy

Last updated: 31 July 2026 · WebMeteor, a product of PROGALAXY ELABS PRIVATE LIMITED · CIN U72200AP2021PTC117324

WebMeteor is currently available in India only. All fees are billed in Indian Rupees (INR) and processed by Razorpay (UPI, cards, net banking).

This Refunds & Cancellation Policy explains how billing, cancellation, and refunds work for WebMeteor, a service operated by ProGalaxy eLabs Private Limited ("ProGalaxy eLabs", "we", "us", "our"). It applies to all paid WebMeteor plans (Starter, Pro, and Team) and should be read together with our Terms of Use and Pricing page.

1. Free plan

The Free plan costs ₹0 and is not a paid subscription — there is nothing to refund. You can use the Free plan for as long as you like and upgrade to a paid plan at any time.

2. Cancelling a paid plan

You can cancel your Starter, Pro, or Team subscription at any time from your account settings, or by emailing support@progalaxyelabs.com. When you cancel:

• Your plan remains active until the end of the billing period you already paid for — you keep full access to your paid features until that date.
• At the end of that period, your account automatically downgrades to the Free plan and no further charges are made.
• There are no long-term contracts and no cancellation fees.

3. Refunds for WebMeteor subscription fees

We make exceptions and issue a refund in these cases:

• Accidental or duplicate charges — e.g. you were charged twice for the same period, or charged after you had already cancelled.
• Failure to deliver the service — e.g. a verified, sustained outage that prevented you from using WebMeteor for a material part of the billing period.
• Where required by applicable law in your jurisdiction.

To request a refund, email support@progalaxyelabs.com within 7 days of the charge, with your account email and the reason for the request. We review each request and respond within a reasonable time.

4. How refunds are paid

If a refund is approved, it is returned in INR to your original payment method (the UPI handle, card, or payment instrument used for the charge) via Razorpay within 5–7 business days of approval. Depending on your bank or card issuer, it may take a few additional days to appear on your statement. We are unable to issue refunds to a different payment method or by cash.

5. Anthropic / Claude charges are billed separately

6. Billing disputes

If you believe you were charged in error, please contact us first at support@progalaxyelabs.com before raising a dispute or chargeback with your bank — most billing questions can be resolved directly and faster this way. We aim to acknowledge billing disputes within 2 business days.

7. Changes to this Policy

We may update this Policy from time to time; the "Last updated" date above reflects the latest version. Questions about this Policy: support@progalaxyelabs.com.

8. Contact